Comind.work
IDClear
IDClear logo

Powering critical market operations

Financial services

About IDClear

IDClear (PT Kliring Penjaminan Efek Indonesia) is Indonesia's only central counterparty clearing house, serving as the backbone of the country's capital market since 1996.

As the trusted clearing and guarantee institution, IDClear provides comprehensive services including securities transaction clearing, risk management, and collateral management.

Regulated by OJK and Bank Indonesia, IDClear handles critical market infrastructure that requires absolute reliability and operational excellence across all business processes.

27+ years
Only CCP
Market leader
Critical infrastructure
Headquarters: Jakarta, Indonesia
Adopted Comind.work in 2011
Challenge illustration

The challenge

Manual processes bottlenecking critical operations

As Indonesia's only central counterparty, IDClear handles critical market infrastructure requiring absolute reliability. However, internal operations were becoming bottlenecks.

Complex workflows for project approvals, time tracking, and administrative processes were all manual and paper-based, creating delays in responding to market needs and regulatory requirements.

Given their critical role in the capital market, any internal inefficiency could potentially impact market operations and regulatory compliance across the entire financial ecosystem.

Manual approval chains
Email-based workflows
Scattered case management
No audit trails

The solution

Enterprise-grade workflow automation for financial infrastructure

Comind.work provided the security and flexibility IDClear needed as a critical financial infrastructure provider, meeting the same security standards as their clearing operations.

The implementation focused on complex approval workflows while maintaining strict regulatory compliance, with the ability to quickly adapt as regulations change.

A phased approach ensured operational continuity, starting with the most critical bottleneck - project approval workflows - before expanding to all internal operations.

Automated approval workflows

Digitized complex multi-department approval processes with full audit trails and regulatory compliance built-in.

Integrated time tracking

Automated time capture across departments replacing manual spreadsheet compilation with real-time accuracy.

Centralized case management

Unified visibility for regulatory compliance and operational issues with progress tracking and escalation workflows.

Enterprise security

Financial-grade security standards ensuring the same level of protection as critical clearing operations.

Business results

The results

Dramatic improvement in operational efficiency

The transformation was immediately appreciated across all departments, with senior management gaining unprecedented visibility into project progress and resource allocation.

Staff members particularly valued the elimination of paperwork and manual tracking, while the organization strengthened its regulatory compliance posture with full audit trails.

The success led to expansion into additional areas including regulatory compliance automation, vendor management, internal audit procedures, and emergency response coordination.

Key features that made the difference

Workflow automation

Digitized complex approval chains with multiple departments and regulatory requirements, replacing manual paper-based processes.

Impact:

Project approval cycles decreased, allowing us to respond much faster to market and regulatory needs.

Time tracking system

Automated time capture and reporting across multiple departments, eliminating manual spreadsheet compilation and monthly reconciliation.

Impact:

Time tracking accuracy increased by 50% with automated capture replacing manual entry.

Case management

Centralized tracking and visibility for all internal operational issues, regulatory compliance matters, and process improvements.

Impact:

Case resolution time for internal operational issues improved due to better visibility and tracking.

"

The security and flexibility of Comind.work gave us exactly what we needed as a critical financial infrastructure provider. Our internal operations are now as reliable and efficient as our clearing services.

"

— Iding Pardi

Senior VP Research and Development, IDClear