Four teams, four views
of the same customer.
Make your customer see one company, regardless of who they talk to.
Make your customer see one company, regardless of who they talk to.
The Coordination Failure
Sales closes → Success onboards → Support handles issues → Finance invoices - each team has their own truth
Customer repeats their story to every department
"What have we committed to this customer, and where do we stand?"
Renewals are surprises; churn happens in the coordination gaps
What a Coordination System Fixes
Customer commitments across all teams - visible in one place
Handoffs between lifecycle stages are explicit, not assumed
Context transfers with the customer, not stuck in departmental tools
At-risk customers surface before they churn
Wraps around your CRM, support, success, and finance tools while preserving your systems of record
Lifecycle events and commitments captured as structured data
Routes information to relevant teams at stage transitions
Surfaces at-risk customers before they churn
Aggregates customer health across touchpoints
Cross-team customer visibility
Fewer handoff complaints
Faster cross-team resolution
Renewal visibility (from 30)
Responsible for customer experience across the entire lifecycle
Coordinating customer-facing teams
Tired of customer escalations that cross departments
Working system in 21 days. One view of commitments, one customer experience.