LexisNexis
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Research quality standards

Legal technology

About LexisNexis

LexisNexis is a global leader in legal technology and information services, serving over 10,000 professionals across 40+ countries.

With 50+ years of expertise, they provide comprehensive legal research platforms and business intelligence solutions to law firms, corporations, and government agencies.

Their research teams handle thousands of complex investigations annually, requiring close collaboration and institutional knowledge preservation.

70K+ sources
40+ countries
50+ years
$4.5B revenue
Headquarters: New York, NY
Adopted Comind.work in 2009
Challenge illustration

The challenge

Inconsistent research methodology across jurisdictions

LexisNexis had no standardized research process across jurisdictions. Each team followed its own methodology, leading to inconsistent quality, significant duplicate work, and no way to verify that research met consistent standards.

Critical institutional knowledge was undocumented - when experienced researchers left, their methodology and expertise went with them. New team members required 6 months to become productive.

Without controlled processes, there was no way to ensure research quality was consistent, or to build systematically on prior work across teams.

No standardized methodology
Undetected duplicate work
Undocumented expertise
Inconsistent research quality

The solution

Standardized research process with controlled documentation

Comind.work established a controlled research methodology across all jurisdictions - standardized project templates, documented procedures, and a managed knowledge repository that preserves institutional expertise.

The implementation began with a pilot involving senior researchers, who helped define quality standards and controlled methodology templates for consistent research output.

The platform ensures every research project follows documented procedures while maintaining the security standards required for sensitive legal information.

Controlled methodology templates

Standardized research project structures ensuring consistent methodology and quality standards across all teams and jurisdictions.

Documented collaboration process

Researchers follow controlled processes to share findings and build on prior work - preventing duplicate effort with traceable project records.

Managed knowledge repository

Controlled documentation of institutional knowledge and methodologies - versioned, searchable, and preserved through staff transitions.

Information security controls

Enterprise-grade security ensuring confidentiality standards for sensitive legal research with documented access controls.

Business results

The results

Consistent research quality across all jurisdictions

Every research project now follows the same controlled methodology regardless of jurisdiction - consistent quality, documented process, and traceable output.

The standardized approach spread organically to editorial teams, product development, and client services - each adopting controlled documentation and consistent quality standards.

New researchers follow documented procedures from day one instead of learning through trial and error. Institutional knowledge is preserved and accessible, not dependent on individual memory.

Key features that made the difference

Standardized methodology

Controlled research project templates ensuring consistent methodology and quality standards across all jurisdictions.

Impact:

Research project completion time reduced by 35% with consistent, documented processes replacing ad hoc approaches.

Preserved institutional knowledge

Managed repository of documented methodologies and expertise - versioned, searchable, and preserved through staff transitions.

Impact:

New researcher onboarding cut from 6 months to 2 months with documented procedures and accessible prior work.

Quality assurance for research

Every ongoing project visible with documented methodology and progress - preventing duplicate work and ensuring consistent quality standards.

Impact:

Over 60% reduction in duplicate research through controlled project records and documented prior work.

"

Every research project now follows the same documented methodology. We can verify quality is consistent across jurisdictions, and new researchers follow proven procedures instead of figuring things out on their own.

"

- Sarah Mitchell

Director of Research Operations, LexisNexis

"

Decades of institutional knowledge are now documented and searchable. New researchers follow controlled procedures from day one instead of spending months learning through trial and error.

"

- Michael Chen

Senior Research Manager, LexisNexis

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