Customer story: Thales Denmark A/S

Refined IT operations and security workflows

Defense and aerospace technology

About Thales Denmark A/S

Thales is a global leader in advanced technologies for defense, aerospace, and cyber & digital sectors with over 83,000 employees across 68 countries.

The company invests more than €4 billion annually in research & development, focusing on artificial intelligence, cybersecurity, quantum and cloud technologies.

With 130+ years of innovation, Thales designs and deploys solutions that help customers navigate an uncertain world with confidence while maintaining the highest security standards.

83,000+ employees

68 countries

130+ years

€20.6B revenue

Website: https://www.thalesgroup.com/

Headquarters: Denmark

Adopted Comind.work in 2010

The challenge

Complex IT operations created security bottlenecks

Thales Denmark's IT department was managing critical operations through fragmented systems and manual processes across asset tracking, support tickets, and personnel workflows.

Given their security-sensitive environment, every access request and equipment assignment required multiple approvals and detailed documentation, creating weeks-long bottlenecks.

The lack of unified visibility into IT operations posed compliance risks and prevented the team from efficiently supporting their defense and aerospace missions.

Manual asset tracking

Fragmented systems

Slow approval processes

Compliance risks

The solution

Unified platform with defense-grade security

Comind.work provided a secure, unified platform that could handle Thales's complex multi-tier approval processes while maintaining complete audit trails required for compliance.

The implementation started with a pilot for IT asset tracking, then expanded to support tickets, onboarding, and offboarding workflows within six weeks.

Integration with existing security infrastructure ensured seamless adoption without compromising their stringent security requirements or requiring extensive custom development.

Automated asset tracking

Centralized tracking of all IT equipment and devices with real-time visibility into assignments and locations for enhanced security compliance.

Streamlined support workflows

Automated ticket routing and escalation procedures that respect complex approval hierarchies while accelerating resolution times.

Secure onboarding automation

Coordinated workflows connecting HR, IT, and security teams to process new employee access and equipment assignments efficiently.

Compliance audit trails

Complete documentation and audit capabilities ensuring all IT operations meet defense industry compliance requirements and security standards.

The results

Significant efficiency gains with enhanced security

The transformation delivered immediate improvements in operational efficiency while strengthening security posture across all IT operations.

Support resolution times improved dramatically, and the streamlined onboarding process allowed new hires to become productive much faster than before.

The success led to expansion into additional areas including facility access management, equipment maintenance scheduling, and vendor security clearance tracking.

Key features that made the difference

Workflow automation

Automated complex approval processes that previously required weeks of coordination between multiple departments and stakeholders.

Impact:

Support ticket resolution time reduced by 45% through automated routing and escalation procedures.

Asset management

Centralized tracking system providing complete visibility into IT equipment assignments and locations across the organization.

Impact:

Enhanced security compliance through improved asset tracking accuracy and real-time visibility.

Access control

Streamlined permission management system that maintains security standards while accelerating access provisioning for new team members.

Impact:

Access permission processing time decreased by 30% while maintaining defense-grade security standards.

The automation of our IT workflows has been transformative. We've gone from managing chaos to having complete visibility and control over our IT operations while maintaining the security standards our industry demands. What impressed us most was how quickly we could implement complex workflows without compromising our security requirements. The platform adapted to our needs rather than forcing us to change our processes.

— Jakob Roerup

Acquisition Project Manager, Thales Denmark A/S