Thales Denmark A/S
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Defense-grade IT compliance

Defense and aerospace technology

About Thales Denmark A/S

Thales is a global leader in advanced technologies for defense, aerospace, and cyber & digital sectors with over 83,000 employees across 68 countries.

The company invests more than €4 billion annually in research & development, focusing on artificial intelligence, cybersecurity, quantum and cloud technologies.

With 130+ years of innovation, Thales designs and deploys solutions that help customers navigate an uncertain world with confidence while maintaining the highest security standards.

83,000+ employees
68 countries
130+ years
€20.6B revenue
Headquarters: Denmark
Adopted Comind.work in 2010
Challenge illustration

The challenge

IT operations lacking documented controls for compliance

Thales Denmark's IT department had no unified quality record across asset tracking, support tickets, and personnel workflows - processes existed in separate systems with no documented audit trail.

In their security-sensitive environment, every access request and equipment assignment required multiple approvals and detailed documentation, but the evidence was scattered and hard to produce for audits.

Without documented controls across IT operations, the team faced compliance risks and could not demonstrate that defense-grade procedures were consistently followed.

Untracked asset assignments
Scattered compliance evidence
Undocumented approval chains
Audit readiness gaps

The solution

Controlled IT operations with full audit trails

Comind.work established documented quality controls across Thales's IT operations - every asset assignment, access request, and support ticket now follows a controlled process with complete audit trails.

The implementation started with IT asset tracking as a pilot, then expanded to support tickets, onboarding, and offboarding workflows within six weeks - each with the same audit-ready standard.

Integration with existing security infrastructure ensured adoption without compromising defense-grade requirements or requiring extensive custom development.

Controlled asset tracking

Every IT equipment assignment documented with chain of custody - who has what, when it was assigned, and complete audit history.

Auditable support process

Support tickets follow documented escalation procedures - every routing decision, approval, and resolution step recorded and traceable.

Documented access provisioning

HR, IT, and security teams follow controlled onboarding workflows - every access grant and equipment assignment documented for compliance.

Business results

The results

Audit-ready IT operations across all workflows

Every IT operation now has documented evidence - asset assignments, access grants, support resolutions. The team can demonstrate compliance for any audit with traceable records.

Support resolution times improved by 45% - not from cutting steps, but from eliminating undocumented delays and making the controlled process faster to follow.

The approach expanded to facility access management, equipment maintenance scheduling, and vendor security clearance tracking - all with the same documented controls.

Key features that made the difference

Controlled support process

Every support ticket follows documented procedures - routing, escalation, and resolution steps recorded with traceable evidence.

Impact:

Support resolution time improved by 45% with complete audit trails for every ticket.

Asset chain of custody

Complete documented history for every IT asset - assignments, transfers, and returns tracked with accountability and compliance evidence.

Impact:

Full chain of custody for all IT equipment, meeting defense-grade compliance requirements.

Documented access control

Every access grant and permission change documented with approval evidence - maintaining defense-grade security with traceable records.

Impact:

Access provisioning 30% faster with documented evidence for every grant and change.

"

We now have documented evidence for every IT operation - asset assignments, access grants, support tickets. What impressed us most was how quickly we could implement controlled processes without compromising security. The platform adapted to our requirements rather than forcing us to change our procedures.

"

- Jakob Roerup

Acquisition Project Manager, Thales Denmark A/S

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