Comind.work | Customer story: Prodigo Solutions

Meeting to action tracking

Healthcare technology

About Prodigo Solutions

Prodigo Solutions (acquired by GHX in 2023) is a healthcare technology company based in Pennsylvania, specializing in supply chain solutions for major healthcare providers.

With 200 employees serving leading hospital systems across the United States, they help healthcare organizations coordinate procurement and compliance.

Their implementation teams work closely with hospital staff, which meant lots of meetings, action items, and follow-ups to track.

15 years in business

Healthcare focus

Nationwide reach

HIPAA-regulated workflows

Website: https://www.ghx.com/

Headquarters: Cranberry Township, Pennsylvania, USA

Adopted Comind.work in 2009

The challenge

Action items scattered across emails and notes

Prodigo implementation teams met frequently with hospital clients. Meeting notes lived in individual notebooks or email threads. Action items were discussed but not always tracked - things sometimes slipped through.

When a client asked about something discussed last month, staff had to search through emails or ask colleagues. Knowledge about each client relationship was scattered rather than consolidated.

Meeting notes in individual files

Action items discussed but not tracked

Client history hard to find

Follow-ups sometimes missed

The solution

Structured notes with tracked follow-ups

We built a system where meeting notes are captured in a consistent format, with action items automatically becoming tracked tasks. Each client has a history of all meetings and commitments in one place.

Core workflows were set up within the first week. Teams moved from scattered notes to a shared system where anyone can see what was discussed with a client and what follow-ups are pending.

Structured meeting notes

Consistent format for capturing discussions, decisions, and action items. Notes are searchable and linked to client records.

Action item tracking

Items discussed in meetings become tracked tasks with owners and due dates. Nothing gets lost between meetings.

Client relationship history

All meetings, action items, and communications with each client visible in one place. New team members get context quickly.

The results

Reliable follow-through on commitments

Action items no longer slip through the cracks. When something is discussed in a meeting, it gets tracked until completion. Clients notice the difference in follow-through.

Staff can quickly pull up the history of any client relationship - what was discussed, what was promised, what is still pending. New team members ramp up faster because the context is available.

The approach expanded beyond implementation to other teams who needed to track commitments and maintain relationship history.

Key features that made the difference

Meeting notes to tasks

Action items captured in meetings automatically become tracked tasks. Each item has an owner, due date, and link back to the discussion.

Impact:

Follow-up completion improved significantly once items were tracked rather than just discussed.

Client history view

Complete record of meetings, decisions, and open items for each client. Anyone can see the relationship history.

Impact:

Time spent searching for past discussions dropped. Staff answer client questions faster.

Team visibility

All pending action items visible across the team. Managers see what is due and what needs attention.

Impact:

Project delivery timelines improved with better visibility into pending work.

Before, I would come out of a client meeting with a list of things to do, and some would inevitably slip. Now everything gets captured and tracked. Clients have noticed - they comment on how reliable our follow-up has become.

— Kimberly C. Madden, PMP

Implementation Consultant, Prodigo Solutions