Customer story: Prodigo Solutions

Refined customer collaboration and project delivery

Healthcare technology

About Prodigo Solutions

Prodigo Solutions (acquired by GHX in 2023) is a healthcare technology company based in Pennsylvania, specializing in supply chain automation for major healthcare providers.

With a focus on procurement marketplaces and data services, Prodigo serves leading hospital systems across the United States, helping them optimize spend and compliance.

Known for its innovative approach and deep industry expertise, Prodigo has become a trusted partner for healthcare organizations seeking operational efficiency.

15 years in business

Healthcare focus

Nationwide reach

200 employees

Website: https://www.ghx.com/

Headquarters: Cranberry Township, Pennsylvania, USA

Adopted Comind.work in 2009

The challenge

Managing knowledge and collaboration at scale

As Prodigo Solutions expanded its client base and product offerings, managing internal knowledge and project collaboration became increasingly complex. Teams struggled to keep track of ongoing projects, meeting notes, and customer communications.

Information was scattered across emails, shared drives, and spreadsheets, making it difficult to maintain a single source of truth. This fragmentation led to missed action items, delayed follow-ups, and inefficiencies in project delivery.

Existing tools lacked the security and structure needed for sensitive healthcare data, and collaboration with customers was often limited to lengthy email threads that slowed down progress.

Scattered project data

Manual follow-ups

Limited collaboration

Security concerns

The solution

Centralized platform for secure collaboration

Prodigo Solutions adopted Comind.work to unify knowledge management and project collaboration in a single, secure platform. The implementation was fast, with core spaces set up within the first week.

Teams quickly transitioned from scattered tools to structured wikis, shared meeting notes, and real-time to-do lists, streamlining both internal and customer-facing workflows.

Comind.work’s flexibility allowed Prodigo to customize workflows for healthcare compliance, while its collaborative features improved visibility and accountability across projects.

Enterprise wiki

Created a secure, centralized knowledge base for all teams, making information easy to find and update.

Structured meeting notes

Enabled consistent documentation and follow-up on action items, reducing missed tasks and improving accountability.

Shared to-do lists

Facilitated real-time collaboration with customers, ensuring transparency and timely project updates.

Custom workflows

Allowed teams to tailor processes for healthcare compliance and operational needs, supporting secure data handling.

The results

Faster delivery and improved collaboration

Prodigo Solutions saw a significant reduction in time spent searching for information and managing projects. Teams reported smoother collaboration and more reliable follow-ups.

Customer engagement improved thanks to transparent project tracking and shared to-do lists, leading to stronger client relationships and more professional service.

The platform’s flexibility supports ongoing process improvements, positioning Prodigo for continued growth and operational excellence.

Key features that made the difference

Centralized knowledge base

All teams access and update information in one secure location, reducing time spent searching for documents.

Impact:

Significant reduction in administrative workload.

Real-time collaboration

Shared to-do lists and meeting notes keep everyone aligned and accountable, both internally and with customers.

Impact:

Project delivery timelines improved after implementation.

Customizable workflows

Flexible tools support healthcare compliance and unique operational needs, ensuring secure and efficient processes.

Impact:

Teams adapted workflows quickly, minimizing disruption during rollout.

Comind.work made it easy to centralize our knowledge and streamline project collaboration. Our teams are more organized and responsive now. The shared to-do lists and meeting notes have transformed how we work with customers. Follow-ups are reliable, and projects move faster.

— Kimberly C. Madden, PMP

Implementation Consultant