Customer story: Prodigo Solutions

Automated workflows for refined collaboration

Healthcare technology

About Prodigo Solutions

Prodigo Solutions (acquired by GHX in 2023) is a healthcare technology company based in Pennsylvania, specializing in supply chain automation for major healthcare providers.

With a focus on procurement marketplaces and data services, Prodigo serves leading hospital systems across the United States, helping them optimize spend and compliance.

Known for its innovative approach and deep industry expertise, Prodigo has become a trusted partner for healthcare organizations seeking operational efficiency.

15 years in business

Healthcare focus

Nationwide reach

200 employees

Website: https://www.ghx.com/

Headquarters: Cranberry Township, Pennsylvania, USA

Adopted Comind.work in 2009

The challenge

Legacy systems blocking automated collaboration

As Prodigo Solutions expanded, their outdated business applications and manual processes became automation barriers preventing efficient knowledge management. Teams struggled with legacy systems for tracking projects, meeting notes, and customer communications.

Information was scattered across emails, shared drives, and spreadsheets, making it difficult to maintain a single source of truth. This fragmentation led to missed action items, delayed follow-ups, and inefficiencies in project delivery.

Existing tools lacked the automation and structure needed for sensitive healthcare data, with collaboration limited to manual email threads that competitors had already automated.

Legacy data silos

Manual follow-ups

Outdated automation

Security concerns

The solution

Centralized platform for secure collaboration

Prodigo Solutions adopted Comind.work to replace outdated manual processes with intelligent automation for knowledge management and collaboration. The implementation was fast, with core automated workflows set up within the first week.

Teams quickly transitioned from scattered tools to structured wikis, shared meeting notes, and real-time to-do lists, streamlining both internal and customer-facing workflows.

Comind.work's automation capabilities allowed Prodigo to modernize legacy workflows for healthcare compliance, while bridging existing systems without expensive replacements.

Automated knowledge system

Replaced outdated manual documentation with intelligent automation for secure, centralized knowledge management, eliminating legacy system bottlenecks.

Structured meeting notes

Enabled consistent documentation and follow-up on action items, reducing missed tasks and improving accountability.

Automated collaboration workflows

Replaced manual email coordination with intelligent automation for real-time customer collaboration, ensuring transparency and timely project updates.

Custom workflows

Allowed teams to tailor processes for healthcare compliance and operational needs, supporting secure data handling.

The results

Automated efficiency with improved collaboration

Prodigo Solutions replaced legacy manual processes with intelligent automation, achieving significant reduction in time spent searching for information and managing projects through modernized workflows.

Customer engagement improved thanks to transparent project tracking and shared to-do lists, leading to stronger client relationships and more professional service.

The platform's automation capabilities support ongoing process improvements, positioning Prodigo for continued growth and operational excellence.

Key features that made the difference

Automated knowledge management

Replaced legacy manual documentation systems with intelligent automation, allowing teams to access and update information efficiently while eliminating outdated processes.

Impact:

Automated workflows achieved significant reduction in administrative workload.

Real-time collaboration

Shared to-do lists and meeting notes keep everyone aligned and accountable, both internally and with customers.

Impact:

Project delivery timelines improved after implementation.

Customizable workflows

Flexible tools support healthcare compliance and unique operational needs, ensuring secure and efficient processes.

Impact:

Teams adapted workflows quickly, minimizing disruption during rollout.

Comind.work replaced our outdated manual systems with intelligent automation for knowledge and collaboration. Our teams are more organized and responsive now. The automated workflows and meeting notes have transformed how we work with customers. Follow-ups are reliable, and projects move faster.

— Kimberly C. Madden, PMP

Implementation Consultant