Comind.work
Investors Bank
Investors Bank logo

Automated compliance for same-day approval

Banking & financial services

About Investors Bank

Investors Bank was a full-service financial institution serving customers across New Jersey and New York with over 150 branch locations.

As a community-focused bank with $25+ billion in assets, they specialized in commercial lending, retail banking, and wealth management services.

Their commitment to personalized service and regulatory compliance made them a trusted partner for businesses and individual customers alike.

150+ branches
$25B+ assets
96+ years
2,000+ staff
Headquarters: Short Hills, New Jersey
Adopted Comind.work in 2020
Challenge illustration

The challenge

Outdated compliance systems blocking competitive speed

Investors Bank's legacy KYC processes were creating significant bottlenecks, with outdated manual verification systems taking 3-5 business days while competitors used automated compliance to complete reviews in hours.

Each department relied on disconnected legacy applications and manual processes, with compliance officers, branch managers, and back-office staff working in isolation without integrated automation.

The lack of real-time visibility into application status meant customer follow-ups were handled through phone calls and emails, creating additional workload and potential for regulatory compliance errors.

Legacy system delays
Manual verification
Outdated automation
No progress tracking

The solution

Automated KYC workflows with real-time compliance

Comind.work replaced outdated manual processes with intelligent automation that could adapt to different account types and risk levels while modernizing their legacy compliance systems.

The platform integrated seamlessly with their existing core banking systems and third-party verification services, providing real-time visibility into every application's status.

Custom workflows were built for retail customers, commercial accounts, and high-risk scenarios, each with automated compliance checks and standardized approval processes.

Legacy system modernization

Replaced outdated manual workflows with intelligent automation for different account types and risk levels, bridging existing systems with modern compliance processes.

Real-time dashboards

Live visibility into application status, processing times, and compliance deadlines for better customer communication and management oversight.

Automated system bridges

Intelligent automation connecting legacy core banking systems with modern third-party verification services, eliminating manual data transfers.

Compliance automation

Automated regulatory reporting and documentation management to ensure BSA/AML requirements are consistently met across all processes.

Business results

The results

Automated efficiency with same-day approval

The intelligent automation replaced legacy manual processes, enabling most retail accounts to receive same-day approval compared to the previous 3-5 day timeline.

Compliance review efficiency improved dramatically, with the team able to handle significantly more account reviews while reducing error rates through automated validation.

Customer satisfaction improved due to faster turnaround times and better communication, leading to expansion into additional workflow automation areas.

Key features that made the difference

Legacy process automation

Replaced outdated manual KYC workflows with intelligent automation that adapts to different account types and risk levels, modernizing compliance verification.

Impact:

Automated processing reduced time from 3-5 days to same-day approval for most retail accounts

Real-time tracking

Live dashboards providing visibility into application status, processing times, and compliance deadlines for both staff and management.

Impact:

Compliance review time reduced through automated status updates and standardized processes

System integration

Seamless connection with existing core banking systems and third-party verification services for streamlined data flow and processing.

Impact:

Error rates in KYC documentation dropped through automated validation and data consistency