Comind.work
CWT
CWT logo

Streamlined travel operations automation

Business travel management

About CWT

CWT is a leading global business travel and meetings specialist serving Fortune 500 companies and government agencies across 70+ countries.

With $5+ billion in managed travel spend annually, CWT delivers comprehensive travel management solutions combining technology, data analytics, and human expertise.

As a trusted partner for 30+ years, CWT helps organizations optimize travel programs, ensure traveler safety, and achieve sustainability goals worldwide.

70+ countries
$5B+ managed
30+ years
Fortune 500
Headquarters: Global operations
Adopted Comind.work in 2009
Challenge illustration

The challenge

Outdated platforms limiting global operations scale

CWT's project management processes relied on antiquated platforms that couldn't handle their global complexity, while knowledge sharing remained highly fragmented across regions.

Travel consultants worked with disparate systems requiring constant manual updates, while critical information remained scattered across email threads and disconnected platforms.

Outdated workflow processes created bottlenecks that prevented rapid scaling, while valuable operational expertise was trapped in individual systems and lost during staff transitions.

Scattered information
Lengthy email chains
Antiquated platforms
Manual update overhead

The solution

Modernized platform with intelligent automation

Comind.work provided CWT with a next-generation platform that automated outdated workflows while combining comprehensive knowledge management capabilities for complex global travel operations.

The implementation modernized antiquated systems starting with European operations, then expanded globally over six weeks with automated project routing and centralized information repositories.

Smart automation eliminated manual update overhead while enabling cross-team collaboration and institutional knowledge retention across all regions without disrupting existing client processes.

Knowledge repositories

Centralized wiki for travel policies, vendor information, and client preferences accessible to all teams globally.

Platform modernization

Next-generation infrastructure replacing antiquated systems with automated data flows and real-time synchronization across global operations.

Collaboration tools

Integrated ticketing system enabling seamless collaboration between consultants, account managers, and technical teams.

Automated workflow orchestration

Smart routing eliminates manual update overhead while handling complex project requests with comprehensive information capture and tracking.

Business results

The results

Modernized operations with enhanced collaboration

CWT achieved significant operational improvements through platform modernization that accelerated project completion while enhancing collaboration across global operations.

The automated workflow orchestration eliminated manual update overhead and information silos, while centralized knowledge management improved service consistency and reduced training time.

Platform modernization success led to rapid adoption across vendor management, compliance monitoring, and training program development with comprehensive automation benefits.

Key features that made the difference

Knowledge management

Searchable repository of travel policies, vendor negotiations, and client solutions that survives staff turnover and enables instant access to operational knowledge.

Impact:

Faster onboarding and improved knowledge retention for new employees

Platform modernization

Next-generation infrastructure with automated data flows replacing antiquated systems, eliminating manual update overhead across global operations.

Impact:

Project completion time improved by 40% through automated workflows and modernized infrastructure

Automated workflow orchestration

Smart routing system handles complex project requests with automated tracking, eliminating manual coordination overhead between global teams.

Impact:

Enhanced client satisfaction through faster response times and automated service delivery consistency

"

The platform modernization gave us the flexibility to automate workflows ourselves without waiting for IT. We can adapt instantly to new client needs with automated processes that go live immediately.

"

— Florence Devambez

Director of Functional Architecture and Methodology, CWT