Ansell
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Controlled approval process

Medical devices & safety

About Ansell

Ansell is a global leader in safety solutions and personal protective equipment manufacturing, serving over 10 million workers worldwide.

With 15,000+ employees across 100+ countries, Ansell designs and manufactures world-renowned safety brands for healthcare and industrial sectors.

Founded in 1893, this industry pioneer generates $1.6+ billion in annual revenue through 40+ manufacturing facilities and 8 global R&D centers.

15,000+ employees
130+ years
100+ countries
$1.6B revenue
Headquarters: Melbourne, Australia
Adopted Comind.work in 2014
Challenge illustration

The challenge

Undocumented approval steps creating quality risks

Ansell's multi-tiered approval workflows had no documented controls - decisions were made via email with no traceable evidence of who approved what, under which rules, or how exceptions were handled.

Data moved between disconnected legacy systems without audit trails. There was no way to verify that approval steps followed correct procedures or that exceptions were properly documented.

Previous attempts using Salesforce and Jira customizations created rigid processes that couldn't adapt to evolving requirements - and still lacked the quality controls needed for a safety-critical manufacturer.

Undocumented approval decisions
No traceable exception handling
Prior tools lacked quality controls
Uncontrolled data transfers

The solution

Traceable approval controls across departments

Comind.work replaced undocumented email-based approvals with controlled processes - every decision recorded, every business rule enforced, every exception documented - bridging Ansell's disconnected legacy systems.

The implementation began with a working prototype that immediately established audit trails across existing systems, followed by expansion based on user feedback and evolving compliance needs.

The quality system adapts to changing business rules without expensive development cycles - maintaining documented controls even as requirements evolve.

Controlled approval workflows

Documented approval rules across multiple departments - every decision recorded, every exception traceable, adapting to changes without losing quality controls.

Auditable system integration

Connected legacy systems with documented data flows - replacing uncontrolled manual transfers with traceable, recorded exchanges between departments.

Consistent cross-department controls

Each department follows documented procedures while maintaining consistent quality oversight and reporting across all approval types.

Process quality metrics

Real-time quality metrics showing approval status, bottleneck identification, and documented evidence of process adherence across all workflows.

Business results

The results

Documented approvals with traceable evidence

Ansell reduced approval times from weeks to days - not by cutting corners, but by eliminating undocumented manual steps and replacing them with controlled, traceable processes.

Every approval decision now has documented evidence - who approved, under which rules, with what exceptions. Data flows between systems are recorded and auditable.

The quality approach expanded to training tracking, lab reporting, and pricing workflows - each with the same documented controls and traceable processes.

Key features that made the difference

Controlled approval process

Every approval follows documented procedures with configurable rules - connecting legacy systems with recorded data flows and traceable exception handling.

Impact:

Approval time reduced from weeks to days with documented evidence for every decision.

Scalable quality controls

The same documented process framework expanded beyond approvals to training tracking, lab reporting, and pricing workflows across thousands of products.

Impact:

Multiple departments now operate with consistent, documented quality controls.

Process quality metrics

Real-time quality metrics showing approval status, bottleneck identification, and documented evidence of process adherence across all workflows.

Impact:

Managers verify process compliance and identify quality gaps with documented evidence instead of anecdotal reports.

"

We finally have approval processes where every decision is documented and traceable. The flexibility to adapt as our requirements change - without losing quality controls - made all the difference.

"

- Ronny Schenkels

Sr Analyst, IT Business Systems, Ansell

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